Candle Privacy Policy

1. Introduction

Coral Enterprises, LLC, doing business as Coastal Virginia Candle Co. (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with us—including through SMS text messaging. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

- Personal Information – Name, email address, billing/shipping address, phone number, payment details.

- Account Information – Login credentials, account preferences.

- Transaction Information – Purchase history, order details.

- Technical Information – IP address, browser type, device information, and site usage data collected through cookies and similar technologies.

- SMS-Related Information – Mobile phone number, message content, time/date of messages.

3. How We Collect Information

We collect information when you:

- Make a purchase through our website.

- Create an account with Coastal Virginia Candle Co.

- Sign up for our email or SMS marketing list.

- Contact us via phone, email, or online forms.

- Interact with our website through cookies and analytics tools.

4. How We Use Your Information

We may use your information to:

- Process and fulfill your orders.

- Communicate with you regarding orders, products, services, and promotions.

- Send SMS text messages if you have opted in.

- Improve our website, products, and customer service.

- Comply with legal requirements.

5. SMS Text Messaging

By providing your mobile phone number and opting in to receive SMS communications from Coastal Virginia Candle Co., you consent to receive text messages from us, which may include:

- Order confirmations, shipping updates, and delivery notifications.

- Promotional offers, product announcements, and event invitations.

Key SMS Terms:

1. Opt-In Consent – You will only receive SMS messages if you voluntarily provide your mobile number and agree to receive such messages.

2. Opt-Out – You may opt out at any time by replying STOP to any of our messages. After opting out, you will no longer receive promotional texts, though we may still send transactional messages (e.g., order updates).

3. Message Frequency – Message frequency may vary based on your interactions with us.

4. Fees – Standard message and data rates may apply from your mobile carrier. We are not responsible for these charges.

5. Third-Party Providers – We may use third-party SMS platforms to send messages on our behalf.

6. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

- Service providers who help us operate our business (e.g., shipping carriers, payment processors, SMS platforms).

- Legal authorities when required by law.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Privacy Rights

Virginia residents may have certain privacy rights under applicable law, including the right to access, correct, or delete personal information. To exercise these rights, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

11. Contact Information

Coral Enterprises, LLC

dba Coastal Virginia Candle Co.

6661 Hickory Fork Rd, STE A, Hayes, VA, 23072

sbrock@covacandle.com

804-607-7371

Effective August 15, 2025